Jumpline is doing its best to meet the demands of the typical virtual private server (VPS) customer by balancing the need for greater power and control with affordable pricing. The company offers a simple selection of three plans, each of them very affordably priced, and pairs its low prices with powerful products that will meet the needs of enterprising developers as well as small business customers who need more than shared hosting plans can offer. Jumpline is a great competitor in the low-cost virtual private server (VPS) hosting niche.

Three Tiers of Service for Virtual Private Server (VPS) Clients

At Jumpline, there’s a commitment to simplicity that is refreshing among web hosting companies. Rather than offer an affordable product in ten or twenty different flavors, the company instead focuses on three core plans that can meet the demands of a wide range of VPS shoppers. Its entry-level plan starts at $29.95 per month; for the monthly fee, customers secure a virtual private server (VPS) with 30GB of hard disk space, 300GB of monthly data transfer, and 512MB of dedicated memory.

For midrange customers, who are typically very small businesses or organizations, the middle plan is the surest bet. It increases hard disk space to 40GB and moves monthly data transfer to 400GB per month. A full gigabyte of memory is dedicated to customers who choose this option, which starts at $39.95 monthly.

Finally, the larger small business will prefer the high-end virtual private server (VPS) plan at Jumpline. It increases monthly data transfer to 500GB while enlarging disk storage to 50GB. Memory is doubled to 2GB, which makes this virtual private server (VPS) perfect for more demanding web applications and database management with some larger organizations often require. It comes in at $49.95 per month to start, making it ultra-affordable for most organizations.

Every server comes with full root access and two dedicated IP addreses. Furthermore, every server is offered solely with a Linux operating system and includes the Virtuozzo Power Panel or virtual private server (VPS) management solutions.

The High Cost of Hidden Fees at Jumpline

While Jumpline is a very affordable virtual private server (VPS) host, the company unfortunate engages in hidden fees that will run up the cost of its customers’ hosting plans. All of its plans include either DentOS, Debian, or Ubuntu linux installations, but none of them include a web-based control panel. For this reason, expect to add another $15 per month to the cost of a virtual private server (VPS) for the privilege of using either Plask Panel or cPanel administration options.

Beyond the initial two static IP addresses included with the server, customer scan expect to pay $3 per month for each additional dedicated IP address their server requires. That’s relatively standard, but it’s worth noting the extra fee.

Jumpline Customer Support is Good, Not Great

One distinct area where the virtual private server (VPS) support options at Jumpline are lacking is in the absence of a telephone number to reach the company’s representatives. It’s largely a standard option among competing web hosting companies and Jumpline’s failure to offer it is confusing. The company does try to compensate by offering a 24-hour live chat option, and that’s a great resource, but sometimes there’s no substitute for speaking to a real person on the other end of the line rather than typing to them.

The company does offer a very robust support website, however, feature how-to guides, quick start tutorials for its virtual private server (VPS) and other products, and a company blog. They even offer an area dedicated to support for server applications and software. Customers can reach company representatives directly, via email, and they can interact with support and sales representatives via the company’s Facebook and Twitter pages. An RSS feed of the company blog, including downtime issues or maintenance periods, is also offered on the Jumpline website.

Solid Reliability Guarantee at Jumpline

Virtually every serious web hosting company operates under some form of uptime guarantee, and Jumpline is no exception. Its virtual private server (VPS) customers are treated to a 99.9 percent uptime guarantee across the board and they’ll enjoy a prorated refund on their hosting bill if the company fails to live up to that standard. The refund process is not an automatic one, and customers are urged to get in touch with the company’s support staff in order to report the problem and receive the billing credit to which they are entitled.

A Good Option for Virtual Private Server (VPS) Shoppers

Jumpline offers a really solid virtual private server (VPS) hosting product to prospective buyers. Perhaps the only “catch” to this service is that the company offers no toll-free telephone number where it can be reached in the event of a problem. For customers who can get past this, however, Jumpline is a great way to save money and be treated to raw server power at the same time.